Top benefits of chatbots for your businessSchedule a Free Demo
Setting up and running a chatbot for a business might seem like an arduous endeavor. Most chatbots are complicated, and fairly expensive programs. And setting them up so that they are in line with your business needs can take a while. So, is that extra expense and hard work attached to it worthwhile? Well, we cannot simply give you a straight yes or no answer. Instead, we are going to explore the benefits of chatbots for your business, and how they can help your company grow.
Benefits of chatbots for your business
As technology develops, more and more businesses are going to turn towards chatbots for customer support. Long gone are the days when we used chatbots for laughs. Modern chatbots can be optimized to service customers, answer questions, and gather important customer data. With expected developments in AI, we wouldn’t be surprised that chatbots become the norm. But, until that time comes, let’s explore why even now chatbots bring numerous benefits to a business.
Generating and nurturing leads
The first notable benefit of using a chatbot is that it will do wonders for lead generation and nurture. In the modern market, leads are usually acquired through personalized marketing efforts. This is simply due to the fact that the attention span of a customer has dropped significantly, and that you cannot expect them to research your company on their own accord. Instead, chatbots serve to establish a line of communication with them and to recommend various aspects of your company. Be it helpful info, interesting products, or notable services, a chatbot can recommend what the customer will deem engaging, based on their behavior.
Furthermore, when it comes to nurturing leads, chatbots can do wonders when combined with other lead management tools. With a good re-engagement strategy, they can recommend new products to old customers and notify them about interesting discounts.
Round-the-clock customer support
Another trait that defies modern customers is the lack of patience. If they have a question, or they experience a problem, no customer is willing to wait. So, what you need to have is round a clock response system to answer customer demands. Luckily, that is precisely what chatbots provide. Chatbots can be programmed to give basic answers to at least assure customers that you will deal with their problems as soon as possible.
The longer you use your chatbot, the more you can develop its AI. Therefore, at a certain point, your chatbot can even answer some FAQs and help customers will relatively simple issues. Until that day comes, know that simply telling your customers that you are aware of their problem and that you will tackle it ASAP does wonder for calming them down.
Long-term cost efficiency in customer service
Let’s say that you already have a CR team and that they are managing to answer all the customer demands. Now, as time goes by, your customer demands increase. Suddenly, your team simply cannot handle it anymore. Once this happens you have a couple of options. First, you can choose to hire more people into your team. This seems fairly understandable as you simply expand on what you already know. But, you can also choose a different route, and opt for a chatbot. The question that probably pops into your mind is how expensive the chat-bot is?
Well, to be fair, good chat-bots are usually a sizable investment. But, in the long run, they tend to be cost-effective. Know that if your company grows this won’t be the only time that you need to hire extra staff. And that extra staff needs to get training, learn proper response and understand how your business works.
Furthermore, if there is a change in your business, you will have to invest extra energy into retraining your staff. Meanwhile, a chatbot simply requires a few lines of code. So, all in all, the more you can automate your customer management, the better. With this in mind, chat-bots are a solid long-term investment for a growing business.
Increasing customer engagement
Having your customers engage with your company is usually the most difficult obstacle to overcome. Will chatbots overcome it for you? No. But, they will go a long way in helping you figure out how to orient your online presence. For example, all customers require personalized efforts on your part to feel motivated to engage. And you would have no chance of maintaining those efforts on a large scale without chatbots. Remember, they not only put out your information to the customers. But also gather customer information for you. This allows you to learn about your customers and optimize your chatbot so that it can properly engage them.
Better productivity of your CR team
The final benefit that we are going to mention is that a chatbot makes your CR team’s job a whole lot easier. Not having to manually answer every customer question or request opens their time to more important issues. A CR team that is free from repetitive issues can focus on improving your customer experience strategy and on implementing new CRM systems. Furthermore, they can engage the high paying customers with much more care and attention. Which, as it turns out, is paramount for keeping them around.
Final thoughts about using chatbots for a business
Chatbots are the future of customer relations. No matter what your line of business is, or what your customer demands are, chatbots are going to be as common as the internet is today. And just like people used to wonder about the benefits of using the internet for a business, so do you wonder now about the benefits of chatbots for your business. Just like when the internet was in its infancy, chatbots are still fairly simple. But, it won’t take long before chatbots become so advanced and widespread that practically every business will have them. So, if you want to stay ahead of the curve, we suggest that you get one now.