How to manage moving crews with CRM

Between movers, assistant movers, storage managers, dispatchers, customer service agents, and marketing managers, there can be quite a few people helping a moving business run. So, should owners let their workers do their job as they see fit and manage them the old-fashioned way? Or should they utilize modern systems to improve productivity and manage moving crews with CRM? Well, there is a good reason why many business owners invest in mover app software and why you should consider doing so.

What is a mover app, and does it help manage moving crews?

As the name suggests, mover app software is a digital system that you use to manage your crew better. Many industries rely on this software to help manage employees in various ways. When appropriately used, the mover app will help your company run smoothly and likely reduce overall running costs.

So, does this mean that you only need mover app software to run a moving company? Well, unfortunately, no. While this software will help you manage your moving crew, it won’t do much regarding customer management. For that, you need to get moving company client relationship management software and ideally use it with a portal for movers. 

Benefits of learning to manage moving crews with CRM

Let us look at all the benefits of a portal for movers within your CRM. Remember that these benefits come after adequately implementing and using your moving CRM software. So, don’t expect you to see them instantly after installing them. Instead, read up on the benefits and keep them in mind while researching different types of moving software. The better you understand what a platform for movers can bring, the easier it will be to delve into its benefits.

Understand the needs of your business

Before you start looking for a platform for managing your movers, it is crucial to define company goals. Your top priority should be to manage your moving crew more efficiently. This includes saving time on redundant or tedious manual tasks and reducing human errors.

Next, you want to help your movers to do their jobs more efficiently. They need to be able to handle communication with customers swiftly and also finish their job on time. That means a mover app should help them speed up additional tasks and dedicate their full time to helping customers move. Consequently, customer experience will significantly improve.

Furthermore, the portal for movers you choose should also be well integrated with the CRM. This is a crucial feature because it will allow you to automate many internal processes, as we will see later. Whatever moving CRM you purchase should help you reach your business goals.

Satisfied employees

At first, employees are usually reluctant to learn about new systems. With everything they have to deal with daily, learning and operating new software seem like a needless bother. But this is only temporary. After a while, all hardworking employees will enjoy that they can rely on moving software to manage their workload. One of the main reasons for this is that they will know their hard work is seen and appreciated.

It is often the case that some employees are more productive than others. While there is nothing wrong with some employees being more effective, it isn’t fair to reward all workers equally. Unfortunately, without a portal for movers within your CRM, you won’t be able to manage your crew and monitor who works hard and who doesn’t.

A portal for movers will improve day-to-day activities

When managing workload daily, we can safely say that this is one of the most important elements of employee motivation. If you want to successfully manage your moving crew with CRM, you must help them do their daily activities more efficiently. That is where a portal for movers steps in.

A moving company crew member has a lot of paperwork with every customer. They have to handle signatures, payments, and a lot more. If they are handling actual papers, documents can get lost. Also, sometimes it just takes more time to do everything manually. However, they can finish customer communication with appropriate CRM features quickly. All it takes is a couple of clicks, and the entire process is done.

That not only helps your movers to finish their job more efficiently, but it also saves time for customers. And you can always forward them any documentation via email, because it now exists in electronic form.

Productive employees

Remember that a portal for movers manages your moving crew’s performance and provides systems to improve productivity. The better you can monitor what your movers do during a job, the better you can outline where their productivity drops. Mover app software can also utilize worker reports. There, they can trace how the job went and where they believe each worker slacked off. The more detailed these reports are, the better you, as the owner, will be able to sieve out poor workers and motivate them to improve.

Keep track of working hours more accurately

If running a moving business, one challenge is accurately tracking your employees’ working hours. They spend much time outside your sight; you cannot always know if they are the most productive. If you want to manage your moving crew most efficiently, a portal for movers can help with that. This mover app will give you an overview of everyone’s daily working hours. That way, you will know precisely who is productive and who is not.

Reducing human error

Human error is a part of any company. Regardless of how much oversight you and your workers have, there will always be some mistakes that slip through. While you cannot outright eliminate these, you can look to minimize them to a great degree. In this instance, mover app software does come quite handy.

An excellent example of this is when dealing with customer data. There is much room to make mistakes between inputting, copying, and updating customer data. While customer care software for movers will centralize this data, reducing some errors, a lot can be misinterpreted or poorly handled. Fortunately, a portal for movers can help quite a bit. While it won’t always stop your workers from making mistakes, it will track their work and let you know when and by whom the error was made. This will enable you to quickly check important info and correct mistakes.

Tackling manegerial burnout

If you’ve ever had to manage multiple teams, you’ve likely experienced executive burnout. Even a relatively modest company has tons of data to be processed, prioritized, and updated regularly. Therefore, it shouldn’t be a shock that people who manage moving crews with CRM must address burnout more often than not. Especially during busy seasons like summer and autumn. Here is where mover app software comes in handy. Once your managers learn how to use it, it will become an invaluable tool. With it, they can do their job more efficiently and automate significant parts of worker oversight.

Speed up internal processes

Besides helping you to manage your moving crew, a portal for movers will also improve internal processes. For example, a lot of time is spent calculating employees’ salaries, which can be manual. Luckily, software that helps manage moving crews allows you to automate some of these processes and free up time for whoever is doing payroll.

Furthermore, this movers platform can improve team communication when combined with CRM. It is a fact that a lot of time is lost in communication between sales and movers, which is not affecting efficiency and productivity in the best way. However, a mover app can improve this process, which in result not only reduces human errors but also leads to a better customer experience.

Try, test, and decide

You’d be wise to at least try a portal for movers. Free options can give you an idea of what a more expensive, specialized mover app can do for you, from developing weekly schedules and agendas to constructing long-term plans for business development. Software that helps manage your moving crew will improve your workforce and allow you to function better. You will gain valuable business data that you can later use to make intelligent business decisions. Remember that a mover app will also lower the running costs of your business. By overseeing all the upcoming projects, you can optimize where your workers are and when they tackle each job.

Finally, we would again advise using a portal for movers to manage moving crews with CRM. While your CRM tackles different aspects of a moving company, all the functionalities are necessary to help it function well. A mover app will help your workers organize their efforts and increase productivity. While CRM will help with moving company leads management and overall customer satisfaction. Once you combine them, you will ensure that your workforce and customers are satisfied and that errors and oversight are minimized.