About Sam
Sam Hathaway is a Business Development Manager at MoversTech, where she works directly with moving company owners to present the platform and help them understand how improving sales, dispatching, financials, claims management, and implementing automations to reduce manual work can strengthen day-to-day operations and overall company performance. She regularly reviews live moving-company workflows, from lead intake through job completion.
With a background in sales, customer service, and administrative operations inside the moving industry, Sam brings a practical, real-world perspective. She understands how missed follow-ups, unclear communication, and poor system adoption quietly cost movers revenue and create unnecessary friction with customers.
Sam works closely with movers across local and interstate operations, helping teams identify breakdowns in their processes and guiding them toward clearer workflows and better day-to-day execution. Her focus is on usability, accountability, and whether systems actually support how moving companies operate in the real world.
Expertise
Sales and business development for moving companies
Lead follow-up and conversion workflows
Customer onboarding and retention processes
Business development for moving companies
Customer service and claims handling
CRM adoption and day-to-day usage
Professional Background
Business Development Manager
MoversTech CRM
Works directly with moving companies to improve sales processes, onboarding, and operational consistency through better systems and workflows.
Sales & Customer Success Manager
No Worries Moving, LLC
Managed sales and customer experience operations inside a moving company, handling lead follow-up, estimates, customer onboarding, and claims. Worked closely with operations to resolve service issues and improve communication across the full move lifecycle
Sales Representative & Manager
Out Of The Way Movers, LLC
Handled sales operations, interstate brokered leads, customer onboarding, and claims resolution while supporting daily business operations.
Written Articles
- How to handle dispatch with moving software
- How to use custom text & email templates for movers
- Why CRM is important for your digital marketing strategy
- CRM with invoicing – reasons why you need it
- Key financial metrics every moving business owner should track
- Moving trends in 2025: Key insights
- 5 red flags that it’s time to change your CRM
- Choosing what valuation options to offer
- AI and automation: The future of moving company customer service
- Stop disputes before they start by using CRM to document everything
- How CRM makes time tracking simple for moving companies
- How CRM helps your multi-location business
- Ways to perfect online estimates with moving software
- Most common moving complaints: how to handle
- How to create professional invoices for your moving company
- Why you need mobile access to your moving CRM
- The benefits of moving company software in commercial move projects
- Ultimate guide to leads management for movers
- The importance of accurate inventory lists in moving
- The benefits of automated follow-up systems for moving companies
- Cube sheets – why are they so important
- Types of moving quotes
- Dealing with customer claims step by step
- How to manage moving crews with CRM
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